FAQs

Below are some frequently asked questions. If you have a questions not answered below then please contact us by clicking here.

Which version of TradeStation do you support?
We can provide TradeStation indicators for use with all current versions TradeStation.

How long does it take to process and send my order?
You should expect to receive your order via email within 1 working day.

How do I install the indicator I purchased?
To install an indicator locate the ELD file we sent you via email. Open TradeStation and select 'File' from the top menu options and then select 'Import/Export Easylanguage...'.
The Import/Export wizard will open.
Select 'Import Easylanguage file (ELD...' and click 'Next'.
Click 'Browse' and navigate to where you stored the eld file we sent you (I usually put them in my desktop initially to make them easy to find) and select the ELD file and then click 'Open'.
Click 'Next'.
The next screen shows the types of files to be installed from the eld. All types of files should be ticked by default so just click 'Next' again.
The next screen shows the names of each file and again they should all be ticked by default so click 'Finish' and the ELD will install.
You should now be able to find the indicator within the insert indicator/showme lists.

I can't find what I am looking for, do you take suggestions for new products?
Yes. If you are looking for something specific, or have an idea of a TradeStation indicator you would like to see in the future then please click here and we will review your suggestion.

30 Day Unconditional Money Back Guarantee

Do you really offer a money back guarantee?
Yes. We feel the best way for you to evaluate our products is by being able to use and evaluate them for yourself and to see how they fit within your trading and so we offer an unconditional money back guarantee on all our products.

Our guarantee is limited only by time. During the guarantee period you are free to use the TradeStation indicator as much as you like so you can fully evaluate its functions and benefits. If after testing out your new TradeStation indicator you do not feel it is right for you just let us know within 30 days and we will refund your purchase in full.

How do I request a refund?
To request a refund simply send us an email or click here and let us know you would like a refund. It is helpful if you can include the order number with your request. You should expect your refund to be processed within 1 working day of requesting it and we will email you to let you your refund has been completed.

Can I still use the TradeStation indicator after I request my money back?
No. After you request a refund and your money is returned we will de-activate the TradeStation indicator and it will no longer function.