Below are some frequently asked questions. If you have a questions not answered below then please contact us by clicking here.
Which version of TradeStation do you support?
We can provide TradeStation indicators and strategies for use with all current versions TradeStation.
How long does it take to process and send my order?
You should expect to receive your order via email within 1 working day.
How do I install the indicator/system I purchased?
To install an indicator or system locate the ELD file we sent you via email. Open TradeStation and select 'File' from the top menu options and then select 'Import/Export Easylanguage...'.
The Import/Export wizard will open.
Select 'Import Easylanguage file (ELD...' and click 'Next'.
Click 'Browse' and navigate to where you stored the eld file we sent you (I usually put them in my desktop initially to make them easy to find) and select the ELD file and then click 'Open'.
The next screen shows the types of files to be installed from the eld. All types of files should be ticked by default so just click 'Next' again.
The next screen shows the names of each file and again they should all be ticked by default so click 'Finish' and the ELD will install.
You should now be able to find the indicator or strategy within the insert indicator/strategy lists.
Do you really offer a money back guarantee?
Yes, we offer a money back guarantee on all our TradeStation indicators, strategies and trading systems. There are two different types of money back guarantees:
30 Day Money Back Guarantee
This guarantee is limited only by time. During the guarantee period you are free to use the TradeStation indicator/strategy as much as you like so you can fully evaluate its functions and benefits. If after testing out your new TradeStation indicator/strategy you do not feel it is right for you just let us know within 30 days and we will refund your purchase in full.
To avoid abuse of our 30 day money back guarantee policy we operate a fair use policy. Customers are limited to a maximum of 2 TradeStation trading systems or TradeStation strategies at any one time whilst under the 30 day money back guarantee policy. This limit is flexible and may be adjusted up or down based upon your previous purchase history and account status.
Performance Money Back Guarantee
This guarantee is linked to the performance of the TradeStation indicator/strategy purchased. The specific performance guarantee criteria for each product where this guarantee applies may differ between products and you should check the product page to find the specific guarantee requirements. A performance money back guarantee will specify a certain amount of time that the system should be monitored for (this monitoring period starts the day after you receive the indicator/strategy) and if, at the end of the monitoring period, the TradeStation indicator/strategy was not profitable then you can claim a full refund by sending us a list of your paper trades (along with your P/L calculations) that the indicator/strategy signaled during the monitoring period.
How do I request a refund?
To request a refund either send us an email or click here and let us know. It is helpful if you can include the order number with your request. You should expect to receive your refund within 1 working day of requesting it.
Can I still use the TradeStation indicator/strategy after I request my money back?
No. After you request a refund and your money is returned we will de-activate the TradeStation indicator/strategy and it will no longer function.
I can't find what I am looking for, do you take suggestions for new products?
Yes. If you are looking for something specific, or have an idea of a TradeStation indicator/strategy you would like to see in the future then please here and we will review your suggestion.